Vocare is an autonomous voice agent that acts as a real-time compliance officer for utility hardship intake, replacing costly human teams who must navigate $4.13B+ in FY2026 LIHEAP funds across 50 fragmented state PUC regimes — a setting where a plain LLM is unsafe, since a hallucinated approval creates real legal and financial liability. It encodes state rules into a rigid, executable ruleset, interviews applicants by voice (via ElevenLabs, with Azure gpt-realtime-2.1 as a swappable alternate), and matches facts to the ruleset to approve payment plans or block disconnections, with every decision auditable back to a statute. Guild governs two agents — an approval gate with an affordability clamp, and a knowledge-ratification agent — so when a caller mentions a program outside the ruleset, the agent flags it instead of bluffing, a human ratifies it, and the very next call already knows it: the system gets measurably smarter after every conversation, but only from human-approved facts, never self-taught. Actian VectorAI adds explanatory-only retrieval and Replay will handle end-to-end QA.
